> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getappfox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AppFox and Gorgias: Edit Status Inside Every Ticket

> See AppFox order edit status directly in the Gorgias sidebar. Approve or manage edits without leaving your helpdesk — no tab-switching required.

AppFox integrates with Gorgias to surface order edit information directly in the ticket sidebar. When a customer emails about their order, your support agents can see edit eligibility, any pending edit requests, and the full edit history for that order — all without leaving the Gorgias ticket. No tab-switching, no copy-pasting order numbers into a separate dashboard.

## What you see in Gorgias

The AppFox panel appears automatically in the sidebar of every Gorgias ticket. It shows:

* **Edit eligibility** — whether the order is still within the edit window, whether it has hit a fulfilment cutoff, and which edit types are currently available
* **Pending edit requests** — any requests the customer submitted that are awaiting merchant review, shown with their type, timestamp, and current status
* **Full edit history** — a complete record of every change made to the order: what was changed, when it happened, and whether it was auto-applied or approved by a team member
* **Quick approve / decline actions** — one-click buttons to approve or decline any pending edit request directly from the sidebar

## Set up the integration

<Steps>
  <Step title="Confirm your plan">
    Make sure your store is on the **Growth** or **Pro** plan. Open the AppFox dashboard and go to **Settings → Plan** to check or upgrade.
  </Step>

  <Step title="Open the Integrations page">
    In the AppFox dashboard, navigate to **Integrations → Gorgias**.
  </Step>

  <Step title="Connect your Gorgias account">
    Click **Connect** and complete the Gorgias authentication flow. AppFox needs permission to read ticket data and render the sidebar widget.
  </Step>

  <Step title="Widget is added automatically">
    Once connected, the AppFox sidebar widget is automatically added to your Gorgias ticket views — no manual widget installation required in Gorgias.
  </Step>

  <Step title="Open a ticket to verify">
    Open any ticket in Gorgias where the customer has an associated order. The AppFox panel appears in the sidebar showing that order's edit eligibility, pending requests, and history.
  </Step>
</Steps>

## Approving edits from Gorgias

When an agent sees a pending edit request in the AppFox sidebar, they can approve or decline it with a single click — without switching to the AppFox dashboard. The action is recorded immediately in the AppFox audit timeline, so there's a full log of who reviewed the request and when. This keeps your helpdesk workflow intact: the agent handles the customer conversation and the edit decision in the same window.

<Tip>
  When a customer emails asking to change their order, your agent can see the edit status and act on it in the same window — no copy-pasting order numbers between tabs.
</Tip>

<Note>
  The Gorgias integration is available on **Growth** ($19/mo) and **Pro** ($49/mo) plans.
</Note>

<CardGroup>
  <Card icon="check-circle" title="Managing the Approval Queue" href="/order-editing/approvals">
    Learn how the AppFox approval queue works and how to configure auto-apply rules.
  </Card>
</CardGroup>