Skip to main content
AppFox can send Slack notifications to your team when a customer submits an edit request that needs merchant review, and again if that request has been sitting in the queue longer than your configured threshold. Pending edits never sit unseen overnight — your team is looped in the moment action is needed, without anyone having to check the AppFox dashboard.

​
What triggers a Slack alert

AppFox sends a Slack message in two situations:
  • New approval request — a customer submitted an edit that falls outside your auto-apply rules and requires a merchant to review it before it is applied
  • SLA breach warning — an approval request has been pending longer than your configured threshold without being reviewed, prompting the team to act before the customer is left waiting

​
Set up Slack notifications

1

Confirm your plan

Make sure your store is on the Growth or Pro plan. Open the AppFox dashboard and go to Settings → Plan to check or upgrade.
2

Open the Integrations page

In the AppFox dashboard, navigate to Integrations → Slack.
3

Connect to Slack

Click Connect to Slack and authorize AppFox to post messages in your Slack workspace. You’ll go through Slack’s standard OAuth flow and return to AppFox when it’s done.
4

Choose a channel

Select the Slack channel where AppFox should send alerts — for example #orders or #support. AppFox posts to a single channel; you can update this at any time from the Integrations page.
5

Set your SLA threshold

Enter the time after which AppFox should send a follow-up alert if an approval request hasn’t been reviewed — for example, 4 hours. Leave the field blank to disable SLA alerts and receive only new-request notifications.
6

Save and go live

Click Save. AppFox will post to your chosen Slack channel immediately when a new approval request arrives and again each time your SLA threshold is crossed for an unreviewed request.

​
Alert format

Each Slack message includes:
  • Order number — links directly to the order in your Shopify admin
  • Customer name — so the agent knows who submitted the request
  • Edit type requested — for example, address change, variant swap, item removal, or cancellation
  • Time submitted — the timestamp when the customer submitted the request
  • Direct link to the approval queue — one click takes the reviewer straight to the pending request in AppFox
Slack alerts are for approval-queue edits only. Auto-applied edits don’t generate Slack notifications because no merchant action is needed — those edits are already handled.
Set your SLA threshold to match your store’s service expectations — for example, 4 hours during business days or 24 hours if you operate across multiple time zones.
Slack integration is available on Growth (19/mo)and∗∗Pro∗∗(19/mo) and **Pro** (49/mo) plans.

Managing the Approval Queue

Learn how the AppFox approval queue works and how to configure auto-apply rules.