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AppFox supports five edit types, each independently enabled and configured from your dashboard. You can turn on only the ones that fit your store’s workflow, set approval behavior per type, and restrict any of them by edit window or fulfillment cutoff. Which edit types are available depends on your plan — the Free plan covers the most common requests, while Growth and Pro unlock the full set.
The Free plan supports address and quantity edits. Growth and Pro unlock all five edit types.

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Edit types

A customer can update the shipping address on their order before it ships. The address field includes autocomplete and real-time validation, so common typos — a transposed street number, a missing apartment — get caught and corrected at the point of entry rather than after a failed delivery attempt.Address changes are available on all plans, including Free.Recommended approval mode: Auto-apply. Address corrections are low-risk and time-sensitive — getting the right address on record quickly benefits you and the customer.
A customer can swap the variant on an existing line item — changing size (S → L) or color (Navy → Black) — without you needing to cancel and reissue the order. The swap stays on the same product; it changes only the selected variant. If the new variant has a different price, the difference settles automatically.Variant swaps are available on Growth and Pro plans.Recommended approval mode: Auto-apply or approval queue, depending on your inventory sensitivity. If certain variants are low-stock, route swaps to the approval queue so you can check availability before confirming.
A customer can increase or decrease the quantity of any line item on the order. Increasing a quantity triggers an automatic payment request for the difference; decreasing one triggers an automatic partial refund. Both happen on the original payment method — no manual reconciliation required.Quantity changes are available on all plans, including Free.Recommended approval mode: Auto-apply for increases (more revenue, low risk); consider approval queue for large decreases if you want to review before issuing a refund.
A customer can add a product they forgot to include at checkout or remove an item they no longer want — all on the existing order. Adding an item charges the customer the item price automatically. Removing an item issues a partial refund automatically. The original order number and payment record stay intact throughout.Add/Remove items are available on Growth and Pro plans.Recommended approval mode: Auto-apply for additions; approval queue for removals, since removals trigger refunds and may warrant a review.
A customer can cancel their order entirely within your edit window. You choose whether cancellations are auto-applied immediately or held in your approval queue for review — for example, if your fulfillment team needs to confirm the order hasn’t already been picked before processing the cancellation.Order cancellation is available on Growth and Pro plans.Recommended approval mode: Approval queue. Cancellations are irreversible and may have warehouse implications, so most stores prefer to review them before confirming.

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Payment settlement for price-changing edits

When an edit changes the order total, AppFox handles the payment difference automatically — no manual invoices, no spreadsheet math, no second checkout.
  • Price increase (pricier variant, added item, increased quantity): AppFox sends the customer an automatic payment request through Shopify. The charge is applied to their original payment method.
  • Price decrease (cheaper variant, removed item, reduced quantity): AppFox issues an automatic partial refund to the customer’s original payment method.
All of this happens in place on the original order using Shopify’s native Order Editing API. The order number, payment record, and Shopify Payments fees (1.5–2.9%) are preserved — unlike cancel-and-reorder approaches, which forfeit those fees on every edit.

Configure Approvals

Set each edit type to auto-apply or approval queue, and connect Slack, Gorgias, and Shopify Flow for your review workflow.