Customers can access the editing experience directly from Shopify’s Thank You and Order Status pages. Depending on the rules you configure, they can:

• Update their shipping address
• Swap product variants (such as size or color)
• Change product quantities
• Add or remove products
• Cancel eligible orders
• Accept post-purchase upsell offers

Because customers can handle these requests themselves, your support team spends less time on routine order changes and more time on requests that require manual assistance.

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Why Use AppFox?

Managing post-purchase requests manually can be time-consuming and expensive. Common customer requests include:

• “I entered the wrong shipping address.”
• “I’d like a different size or color.”
• “Can I add another product?”
• “I’d like to remove an item.”
• “I want to cancel my order.”

AppFox helps automate these requests while giving you full control over what customers can and cannot change.

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Reduce Support Tickets:

Customers can edit eligible orders themselves, reducing the number of repetitive support requests your team receives.

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Prevent Shipping Errors

Built-in address validation helps customers correct shipping mistakes before orders are fulfilled.

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Preserve Your Original Order

Unlike apps that cancel and recreate orders, AppFox edits the existing Shopify order using Shopify’s native Order Editing API. This keeps the original order number, payment information, and order history intact. [6]

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How AppFox Works

1. A customer opens the Thank You or Order Status page after placing an order.
2. AppFox displays the editing options available for that order.
3. The customer submits their changes.
4. AppFox updates the original Shopify order.
5. If required, the request is sent for manual approval before the changes are applied.

If the updated order total changes:

• Customers are automatically charged if the total increases.
• Partial refunds are automatically issued if the total decreases.

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Configure Your Order Editing Rules

You decide what customers can edit by configuring:

• Order editing window
• Fulfillment cut-off time
• Approval requirements
• Allowed editing actions

Customers only see the actions that are available based on your settings.

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Main Features

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Address Validation

Allow customers to update their shipping address with autocomplete and validation to reduce shipping errors.

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Variant Swaps

Customers can switch product variants, such as changing a size or color, without contacting support.

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Quantity Updates

Customers can increase or decrease the quantity of products already included in their order.

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Add or Remove Products

Customers can add forgotten items or remove products before the order is fulfilled.

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Self-Service Order Cancellation

Allow customers to cancel eligible orders within the editing window.

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Approval Queue

Automatically apply low-risk changes while sending selected requests for manual review.

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Automatic Payment Adjustment

When an order total changes, AppFox automatically collects additional payment or processes a partial refund using the customer’s original payment method.

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Post-Purchase Upsells

Display relevant product recommendations during the editing process, allowing customers to add products to their existing order without completing a second checkout. [2]

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AI Upsell Recommendations

On the Growth plan and above, AppFox automatically recommends products based on the customer’s current order.

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Integrations

AppFox integrates with:

• Shopify Flow
• Gorgias
• Slack

These integrations help automate workflows and keep your support and operations teams informed.

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Getting Started

Getting started with AppFox takes only a few minutes:

1. Install AppFox from the Shopify App Store.
2. Configure your order editing rules.
3. Enable the customer editing experience.
4. Test the editing flow.
5. Publish your settings.

No coding is required.

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Need Help?

If you need assistance, contact the AppFox support team at: support@getappfox.com You can also install AppFox directly from the Shopify App Store.